Troubleshoot your PC and rescue it from Crysis ransomware




It is a type of malware such as crysis that can used to extort money from users in exchange of the decryption key. It is a type of program that comes attached with emails (spam), support services that require remote access of the user’s system and various other means.


This program affects your computer by encrypting the entire system and you’ll face issues related to untimed shutdowns, entering your system, opening any folder etc. Instead thw developers leave a message asking ransom.

Crysis Ransomware


The Crysis ransomware not only infects the device but also threatens the user to pay an amount of 3 bitcoins. The recent version of the malware displays a message advising the users to contact developers through [email protected]. This address has been changed since the malwares first appearance in the digital world.

An insight on the Crysis ransomware

CrySiS ransomware penetrated the unprotected PCs in March the year 2016. Since then it has been getting updates and changing the extensions that it gives to the files and folders of your PCs unless you delete crysis ransomware.


The contemporary version of the malware gives .bizer as extension to the files and folders of the infected PC. It threatens the users via a message stating a payment to be made by the user in favor of the developers of the program. The message tells the user to contact the developers via [email protected]. In case the user does not contact then they threaten to leak the private files (Media, documents etc.) on social media platform along with the credentials. The payment asked is somewhere between 2 to 3 bitcoins in exchange of the ransomware decryptor.


The most popular versions of this malware are Dharma and Arena ransomware. It is designed to encrypt the users’ photos, videos, business documents and other files that are important. It uses a combination of RSA and AES-128 encryption algorithms. In the following year to its launch the developers introduced it as cobra ransomware that changes the file extension to .cobra.

Threat Summary

Name CrySiS
Type Ransomware
Category Malware
Infected OS Windows
Targeted browser Chrome, Internet explorer, Mozilla Firefox and BING

Threat Behavior

It uses a combination of RSA and AES-128 encryption algorithms to lock you out of the encrypted files. Further, it can also modify your system restoration codes which make the PC vulnerable.

Below are some aspects that can be used to describe the behavior of the threat:



The basic symptom that this ransomware exhibits is that it will make the important files and folders of your PC inaccessible to you. By the use of cryptography this malware encrypts photos, videos and other important files on your PC so that you are not able to open them. It creates two files one in TXT format and the other in HTML format. Message on the screen asks the ransom and threatens the user luring him/her into paying the ransom.

Some of the Email addresses through which the hackers contact you are:

[email protected],

[email protected],

[email protected],

[email protected],

[email protected], etc

Ransom note

The message/pop-up contains the email address using which you can contact the hackers. This message will be displayed every time you try to enter the encrypted files.



The developers of this malware threaten the users to pay the amount of 2-3 bitcoins that must be paid within 48 hours. After this note, if you refuse to pay them, they will threaten you further stating to make your personal photos public on social media platforms with your credentials.

Payment method

Most of the creators of ransomware ask that the payment must be made in form of digital currency such as BTC, litecoin etc. The either provide the link of the ransomware decrypter or will lure you into buying digital currency on some site.

How this ransomware reaches your system?

It may reach to your system via spam emails that contains zip files coded in javascript. This method is primary method for this malware to penetrate your System. This malicious code is executed the moment you restart your system. All the files and folders will get a new extension ‘.bizer’ and you will not be able to access these folders until and unless you pay them the amount.

Apart from emails it can also enter your system by the following mediums:

  • Torrent Websites
  • Websites that provide free downloads
  • Software or applications downloaded via unknown sources
  • Malicious advertisements
  • Bundled with various data files

It may also delete your backup files unless taken on cloud storage. This lost backup makes it difficult for you to restore the system’s data. This entire incident will leave you on the brink of paying the ransom.

Below is the perfect guide that will help you to get rid of crysis ransomware.

How to get rid of crysis ransomware?


To restart the system to Safe Mode with Networking,  if already switched ON then follow the below steps:

Windows 7/ Vista/ XP

  1. Click on Windows icon present in the lower left corner of the computer screen.
  2. Select and click  Restart.
  3. When the screen goes blank, Keep tapping  F8  Key until you see the Advanced Boot Options window.
  4. With the help of arrow keys on keyboard, Select Safe Mode with Networking  option from the list and press the Enter Key. The system will then restart to Safe Mode with Networking.

5 Click on the username and enter the password (if any).

Windows 10 / Windows 8

  1. Press and hold the Shift Key and simultaneously click on the windows icon present in the lower left corner of your computer screen.
  2. While the Shift key is still pressed click on the Power button and then click on Restart.
  3. Now select Troubleshoot → Advanced options → Startup Settings.
  4. When the Startup Settings screen appears which is the first screen to appear after restart, select and click on Enable Safe Mode with Networking. The system will then restart to Safe Mode with Networking.
  5. Click on the username and enter the password.

This is the most basic step for troubleshooting, if it fails to resolve the issue you may move further to the next step.


  1. Type “Msconfig” in search box / Run Box, select it and press Enter.
  2. Click on “Services” Tab and click on “Hide all Microsoft services”.
  3. Select the malicious malware’s name from the list of remaining services and disable it by removing the tick mark from the checkbox and click on Apply button.

Windows 7

  1. Click on the next tab – “Startup”.
  2. Find any blank or suspicious entry or the entry with Crysis ransomeware mentioned and remove the check mark.
  3. Click on Apply button and then click on OK.

Windows 10

  1. Click on the next tab – “Startup”.
  2. Take the mouse cursor to ‘Open task Manager‘ link and click on it.  This opens the Task Manager window.
  3. Find any blank or suspicious entry or the entry with Crysis ransomware name. Now click on it.
  4. Then click on Disable button.

If configuration also does not help then you must delete the malicious code’s service from running.


Once the system starts, ensure to use an account with administrative privilege to access Safe Mode with Command Prompt.

After the user enters admin credentials, Command prompt window is displayed wherein you are entitled to enter the below commands:

  1. Type the command “sc delete (name of the malware file that you’ll find while configuring settings)” in the command prompt and press Enter.
  2. Type “exit” to exit the command prompt and restart the system in safe mode with command prompt.

If the issue still persists you have to execute the ultimate step which will restore your system.


Restore your system files and settings

Method 1 using Control Panel

  1. Click on the ‘Start’ button on the taskbar. This will open the Start menu.
  2. Click on the ‘Control Panel’ button in the Start menu. This will open the control panel window.
  3. In the Control Panel window, click on the ‘View by:’ button on the top right. Select the Large Icon option
  4. In the control Panel window click on the ‘Recovery Icon’. This will open a window that will ask ‘Restore the computer to an earlier point in time’.
  5. Click on the ‘Open system restore’ button. This will open the ‘system restore ’window where you need to click on the Next Button.
  6.  Select the restore point that is prior the infiltration of Arena Crysis After doing that, click Next.
  7. This will open the ‘Confirm your restore point’ dialog box. Click on Finish button. This will restore your system to a previous restore point before your system was infected by Crysis


Method 2 using Command Prompt

  1. Type cmd in the search box and click on the command prompt to open the Command Prompt window. box and clicking on it.
  2. Once the Command Prompt window shows up, enter cd restore and click Enter.(Ensure that you in the system32 directory of Windows folder in C Drive)
  3. Now type rstrui and press Enter again.
  4. When a new window shows up, click Next and select your restore point that is prior the infiltration of of your system. After doing that, click Next.
  5. This will open the ‘Confirm your restore point’ dialog box. Click on Finish button. This will restore your system to a previous restore point before your system was infected by Crysis


  1. Type ‘Rstrui’ in the search box present on the task bar. This will open the System restore dialog box.

Continue to follow steps 4 & 5 of Method 2 to restore the System Files and settings.

Tips to prevent the entrance of such malicious programs in your computer

  1. An updated Operation System- Weak operating systems are easy to infect hence, an updated system will help you to dodge simple hacker attacks.
  2. Ignore the spam mails- One of the common pathway through which these malware infect your system is spam emails so it is recommended for you, not to open or click such malicious emails.
  3. Avoid installations from unknown sources- These malwares come bundled with application that run as a backend process. These are also the major source of such infections.
  4. Maintain a periodic backup- You must keep a backup of your data either on cloud or in external storage.
  5. Use Anti-virus- We recommend you to use Vipre or Hitman pro to prevent system from getting infected.
  6. Enable ad-blockers– This will prevent your PC from pop up ads.
Virus Removal Guidelines